We deeply value every customer and prioritize the swift delivery of your ordered phone cases. Below is a detailed breakdown of your order journey, from payment to delivery.
1. Payment Confirmation
Once your order is authorized and verified, we promptly send a confirmation email. This serves as official acknowledgment that your order has been successfully placed and is entering the initial processing stage.
2. Processing Time
For all eligible destinations, processing typically takes 1–2 business days (excluding holidays and weekends). During this period, our dedicated team meticulously prepares your phone cases for shipment, ensuring each item is in perfect condition prior to dispatch.
3. Shipping Methods, Eligible Destinations, Time & Rates
| Item | Details |
|---|---|
| Shipping Method | Standard Tracked Shipping. The carrier is automatically selected based on the sales platform, item size/weight, and delivery address. Alternative shipping options may be shown at checkout where available. |
| Business Region & Local Market | Our business is based in Hong Kong SAR, and our primary local market is Hong Kong SAR. |
| Eligible Destinations | We serve major international markets, including the United States, United Kingdom, European Union countries, and other regions available at checkout. Final eligibility is confirmed at checkout based on your delivery address. |
| Shipping Time | Shipping usually takes 7–14 business days after dispatch. |
| Shipping Fees | Orders under $25** incur a **$6.99 shipping fee. Orders of $25 or more qualify for free shipping as a token of appreciation for larger purchases. |
| Total Delivery Time | Processing time + shipping time = 8–16 business days for eligible destinations. |
Note: Order charges cover product costs and shipping fees, if applicable. Customers are not responsible for import fees, duties, or VAT.
4. Logistics Matching
Our system automatically selects optimal logistics based on the sales platform, item size/weight, and delivery address. If your address includes a “PO Box,” the system reviews compatibility with the chosen logistics method. If the selected method cannot deliver to a PO Box, the order may be flagged as abnormal, and our customer service team will contact you promptly to modify the address or cancel the order.
5. Tracking Your Order
- Self-Tracking: After dispatch, we email a shipping notification with a tracking number. Updates typically appear within 72 hours of receiving this email.
- Tracking Methods: Use the “Track Order” feature for detailed information. If no updates are visible, contact us via email for assistance.
6. Causes of Delay
Tracking updates may be delayed due to force majeure circumstances, including:
- Weather Disruptions: Heavy rain, tornadoes, floods, earthquakes, etc.
- Local Factors: Strikes, statutory holidays, major international conferences, or other regional events.
- Peak Season Challenges: Flight/personnel shortages during peak seasons or local logistical constraints.
We always prioritize safe and timely delivery and appreciate your patience during exceptional circumstances.
7. Contact Us
For shipping policy inquiries or order concerns, please contact:
Address: UNIT 60, 3/F, YAU LEE CTR, NO. 45 HOI YUEN RD, KWUN TONG, HONG KONG
TEL: +852 7888 9987
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)