At ICaseStyle, we prioritize the privacy of our users (“user,” “you,” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our phone case e-commerce platform, http://www.icasestyle.com, including associated media formats, channels, mobile sites, or applications (collectively, the “Site”).
Please review this policy carefully. If you disagree with any terms, please discontinue using the Site.
Compliance with Local Laws
ICaseStyle is based in the Hong Kong Special Administrative Region. We comply with the laws applicable to our business location, including the Personal Data (Privacy) Ordinance (PDPO) (Cap. 486). Where we offer goods or services to individuals in other regions, we also aim to comply with applicable local privacy laws, such as the GDPR/UK GDPR and the CCPA/CPRA, as applicable.
We reserve the right to modify this policy at our discretion. Revised policies take effect immediately upon posting, unless otherwise required by law. Where required, we will provide additional notice or obtain your consent. We recommend reviewing this policy periodically. Continued use of the Site after updates signifies your acknowledgment and acceptance of the changes, to the extent permitted by applicable law.
1. Information We Collect
We collect information through multiple methods, including the following categories:
| Category | Examples |
|---|---|
| Personal Identifiers | Name, shipping address, billing address, email address, phone number. |
| Device & Order Details | Phone model, device preferences, accessory interests, order history, product preferences. |
| Payment & Transaction Data | Payment method, credit/debit card brand, expiration date, billing address, transaction amount, and related order details. Full card numbers are processed by our payment gateway; we do not store full card numbers on our servers unless permitted by law and necessary for the transaction. |
| Derivative & Technical Data | IP address, browser type, operating system, access times, pages viewed before/after visiting the Site, device name/type, country, and preferences. |
| Cookies & Tracking Data | Advertising cookies, remarketing cookies, affiliate cookies, analytics data, and similar tracking technologies. |
You provide some information voluntarily when completing forms, creating an account, placing an order, participating in Site activities, or contacting customer service. While some information is optional, withholding it may limit access to certain features, such as personalised phone case recommendations, saved carts, or order tracking.
2. How We Collect Information
We collect information:
- Directly from you: when you place an order, create an account, complete forms, request support, participate in promotions, or return/exchange products.
- Automatically: through server logs, cookies, pixels, and similar technologies when you browse or interact with the Site.
- From third parties: such as payment processors, logistics carriers, analytics providers, and affiliate networks that help us operate the Site and fulfil orders.
3. How We Use Your Information
We use your information for legitimate business purposes, including:
- Processing and confirming orders.
- Processing payments, refunds, returns, and exchanges.
- Packing, shipping, and delivering your phone cases.
- Providing order tracking and delivery updates.
- Responding to customer service inquiries.
- Personalising product recommendations and phone case suggestions.
- Sending marketing communications about phone cases, promotions, and special offers, where permitted by law. You may opt out at any time.
- Operating remarketing and advertising campaigns.
- Managing affiliate commissions and partner promotions.
- Improving the Site, products, services, and customer experience.
- Preventing fraud, securing the Site, and complying with legal obligations.
4. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information with third parties only as necessary for the purposes described in this policy, including:
- Logistics and shipping carriers: to deliver your order. We share name, shipping address, phone number, and order details as needed.
- Payment gateways and processors: to process payments, prevent fraud, and handle refunds or chargebacks.
- IT, cloud, analytics, and marketing service providers: to operate the Site, analyse performance, and manage advertising or affiliate programs.
- Affiliate networks: to track and compensate partners promoting our phone cases on commission.
- Professional advisors: such as lawyers, accountants, and auditors, where necessary.
- Legal authorities: when required by law, regulation, legal process, or to protect our rights, users, or the public.
All service providers are required to protect your information and use it only for the services they provide to us.
5. Payment Security
We take payment security seriously. Payment information is transmitted over secure connections using SSL/TLS encryption. Payments are processed by PCI-DSS compliant payment gateways. We do not store full credit card numbers, CVV codes, or complete payment credentials on our servers unless permitted by law and necessary for the transaction. We may use tokenisation or similar security measures to protect payment data.
Please note that no method of transmission over the Internet is 100% secure. If you suspect unauthorised use of your payment information, please contact us immediately.
6. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Advertising Cookies: to display online ads related to phone cases. These cookies do not give us or our partners access to personally identifiable information.
- Remarketing Cookies: to show ads for phone cases you have recently viewed and to encourage return visits. These processes are anonymised.
- Affiliate Cookies: to compensate partners who promote our phone cases on a commission basis. Affiliate networks manage these cookies without directly identifying you.
You may disable cookies through your browser settings. However, blocking cookies may limit access to certain Site features, such as personalised product suggestions or saved cart items. Non-essential cookies expire after specified periods. For more information, you may visit the ICO website or Google Cookie Policy.
7. Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, including legal, tax, accounting, dispute resolution, and fraud-prevention requirements. When no longer needed, we delete, anonymise, or securely destroy the information.
8. International Data Transfers
We may transfer your information to service providers located in countries outside your jurisdiction. Where required, we use appropriate safeguards to protect your information in accordance with applicable law.
9. Children’s Privacy
The Site is not directed to children under 18, or the applicable age of consent in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to delete it.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may modify this Privacy Policy at our discretion. Revised policies take effect immediately upon posting, unless otherwise required by law. Where required, we will provide additional notice or obtain consent. Continued use of the Site after policy updates signifies your acknowledgment and acceptance of the changes, to the extent permitted by applicable law.
12. Contact Us
For privacy inquiries, data access or correction requests, or other concerns, please contact us:
Address: UNIT 60, 3/F, YAU LEE CTR, NO. 45 HOI YUEN RD, KWUN TONG, HONG KONG
TEL: +852 7888 9987
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)